SHADES (THAILAND) CO. LTD.

Sometimes things go wrong!

Some time ago we designed and installed a fabric roof for one of our valued clients in Kata Beach, Phuket. After about 12 months one of the cream fabric panels, for some reason, faded to a lighter colour. Our fabric manufacturer honoured their warranty and supplied us with new fabric for the entire roof. The client took this opportunity to up-grade the fabric from a transluscent architectural PVC to a white block-out PVC fabric, to counter the total exposure to Phuket’s blazing sun and provide a slightly darker, glare-free atmosphere in his roof-top patio area.

Here is the roof before:

Fabric V1: cream coloured 650 gram/sqm architectural PVC

Fabric Version 2: opaque white "block-out" architectural PVC

Fabric Version 2: opaque white architectural PVC

Of course the client received the benefit of Shades’ “real” warranty service, although was happy to pay just a few bucks more to up-grade to the opaque fabric.

And what did he have to say?

“I really appreciate the friendly way you’ve honoured this (warranty) commitment and given the opportunity to undertake an upgrade”.